Is there a security deposit required when booking? 

Yes, all packages require a $50 non-refundable deposit to secure your date. 

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When is payment due? 

We require that your balance be paid in full within seven days of your event. 

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Is there a delivery fee? 

Yes, we charge $50 for delivery for all local events. 

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What about damages? 

We require a $100 refundable deposit for damages to protect our equipment. You will receive your deposit back within 5-7 business days following the event if there are no damages.

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How do you handle rescheduling? 

Customers can reschedule due to personal conflicts one time within thirty days of the event date. However, If rescheduling is due to a weather conflict, there must be written notice to cancel the event within forty-eight hours of the event date. There must be at least a 30% chance of rain to cancel due to weather conflicts.  

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Is there an age limit? 

Yes, all our equipment is designed for children five years old and younger. We do not allow children over five on any of our equipment. 

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Are shoes allowed on the equipment? 

Children must take their shoes off before playing with any of our equipment. 

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What isn’t allowed near the equipment? 

We do not allow sharp objects, paint, silly string, slime, or play dough near our equipment to ensure our equipment stays clean and undamaged. 

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Do children need to be supervised when playing with the equipment? 

Yes, children must always be supervised when playing with any of the Maddie Magoo equipment.